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Drainage survey – customer recommendation

House sale drainage survey in Bretton, Peterborough

The buyer of our house appointed you directly and you contacted me to arrange a convenient time. I know I was a little abrupt –it’s just that the fear of God had been put into me! Drains are something we do not see and do not access until something goes wrong. As a homeowner I was very concerned that any repairs required can be lengthy and costly and might indeed prevent the sale of my house.

You immediately put my mind at rest explaining that a drainage survey was commonplace and often requested by surveyors to reassure their buyers.You explained the disruption to me would be kept at a minimum and the likelihood of anything “nasty” being found was quite rare.

You duly arrived at my home on 15th November with a calming and professional approach and immediately put my mind at rest. You once again took the time to reassure me and explain the procedure. As you also needed to gain access through my neighbour’s property, you took the time to explain it to him as well-not an easy task at 8am!!

The survey took place without a hitch; you showed my husband the footage on screen as the camera went through the drain. If,however, you had found something needing remedial work, I would have been more than confident in your ability and honesty to proceed with any work.

I was so impressed with the service that we received from you, particularly as we were not the paying customer that Phil and I asked you to conduct a similar survey on the property we were purchasing.

You gave a fixed price with no hidden cost. When I contacted one of your competitors their charges were more than double yours.

I would have no hesitation in recommending you and will certainly, if the need arises, use you again .

Kind Regards,

Mrs. J. W.

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